Privacy Policy
Last updated: May 2026
Downunder Sequences (www.downundersequences.com) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
When you visit our Website or make a purchase, we may collect the following personal information:
- Your name and email address
- Billing and payment information (processed securely via third-party payment providers)
- Your IP address and browser information
- Purchase history and download activity
- Any information you provide when contacting our support team
2. How We Use Your Information
We collect and use your personal information only for the following purposes:
- To process and fulfil your purchase and deliver your digital products
- To communicate with you regarding your order or support requests
- To send occasional updates, new product announcements, or promotions (you may opt out at any time)
- To improve our Website and customer experience
- To comply with our legal obligations under Australian law
3. Payment Information
Downunder Sequences does not store your credit card or payment details. All payments are processed securely through trusted third-party payment providers. Please refer to your payment provider's privacy policy for information on how your payment data is handled.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With trusted third-party service providers who assist us in operating our Website and processing payments, under strict confidentiality obligations
- Where required by Australian law or a lawful government request
- To protect the rights, property, or safety of Downunder Sequences or our customers
5. Cookies
Our Website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our Website. You can choose to disable cookies through your browser settings, however this may affect the functionality of certain parts of the Website.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. All data is stored securely and access is restricted to authorised personnel only.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. When your information is no longer needed, it is securely deleted or de-identified.
8. Your Rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate or outdated information
- Request that we delete your personal information, subject to our legal obligations
- Opt out of receiving marketing communications at any time
To exercise any of these rights, please contact us at support@downundersequences.com
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our Website following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at: