Refund Policy
Last updated: May 2026
No Refund Policy
At Downunder Sequences, we take great pride in the quality of our xLights sequences and work hard to ensure every product meets the highest standard before it is made available for purchase.
Due to the digital nature of our products, all sales are final and no refunds will be issued once a sequence has been purchased and/or downloaded. This policy exists because digital files cannot be returned once they have been accessed or downloaded.
We strongly encourage all customers to read the full product description, including prop group mappings and compatibility information, before completing a purchase to ensure the sequence is suitable for your display setup.
Issues With Your Purchase
If you experience any technical issues receiving or downloading your sequence, or if you believe there is a genuine fault with the product you have received, please do not hesitate to contact our support team. We are committed to ensuring every customer has a positive experience and will do our best to resolve any issues promptly.
Please contact us at: support@downundersequences.com
What to Include in Your Support Request
To help us resolve your issue as quickly as possible, please include the following in your email:
- Your full name and email address used at purchase
- The name of the sequence purchased
- A description of the issue you are experiencing
- Your xLights version and operating system
Contact Us
For any questions regarding this policy, please contact us at support@downundersequences.com